Get in touch
Questions about a product, your order or a delivery? We are happy to help.
If your question is about the delivery of an order and you have a tracking number, try the track your parcel page first. The shipping guide answers most questions about how and when an order ships.
For anything else, email us. A person answers seven days a week. If you are chasing an order, include your order number and the email address you used at the checkout and we can find it straight away.
Company information
Luggage Company NZ is a division of Caruso Consulting Co Ltd. Full business details, so you always know exactly who you are buying from.
- Trading nameLuggage Company NZ
- Legal entityCaruso Consulting Co Ltd
- New Zealand administration8 Commerce Street, Auckland CBD, Auckland 1010, New Zealand
- Emailtheteam@customersupport.care
- International call centre+66 98 391 3877
- Payment methodsCard payment and PayPal
Orders of $100 or more ship free across New Zealand; below that delivery is $25. Express Shipping is $25 on any order. See Shipping and Refunds and Returns for the full detail.
There is no shop to visit. We are an online luggage retailer, which is where the price difference comes from. Trade, resale and bulk orders go through the wholesale page.